General Terms and Conditions

Our wedding hire terms and conditions are designed to ensure a smooth and transparent experience for your special day. They cover essential details regarding booking confirmations, payment schedules (including deposits and final balances), and the arrangements for delivery, setup, and collection of all hired items. By confirming a booking with Luv Deco, you agree to the following terms and conditions. 

 
  1. Minimum Order & Quote Validity:
  • A minimum hire value of $300 (excluding tax, setup, and delivery fees) is required for standard orders. 
  • Quotes are valid for 14 days for bookings within 6 months or 30 days for bookings beyond 6 months.
  1. Booking Confirmation & Payment Schedule:
  • A 10% deposit is required to book the date.
  • A 50% payment of the quote (excluding the bond) is required 60 days prior to your event date. All payments are non-refundable.
  • The remaining balance of your hire order is due at least 14 days prior to your event date. Payments can be made via bank transfer or cash.
  • Failure to make the balance payment by the due date may result in cancellation of your booking.
  1. Security Bond:
  • A refundable security bond, ranging from $100 to $1500, is required for all hire orders. The specific bond amount will be determined based on the items rented and will be clearly stated on your invoice.
  • This bond must be paid concurrently with your initial 50% deposit.
  • The bond will be refunded within 5 business days of the safe and satisfactory return of all hired items, provided all terms and conditions are met. Deductions will be made for any damages, missing items, or breach of these terms.
  1. Cancellations:
  • By Client: Deposits and payments are non-refundable, but cancellations made 60+ days before the event may be eligible for rescheduling within 12 months, subject to availability.
  • By Luv Deco:In the unlikely event Luv Deco cancels due to unforeseen circumstances (e.g., equipment damage), we will notify you within 24 hours and issue a full refund of all payments, including the deposit and bond. For cancellations due to force majeure (e.g., government restrictions), clients may choose a partial refund or credit for a future booking. Luv Deco is not liable for additional client costs.
  1. DIY Hire Specifics:
  • Identification: For all DIY hire pick-ups, a valid Australian driver’s license with your current residential address must be presented.
  • Agreement Form: A DIY hire agreement form must be completed and signed by the client prior to picking up any items.
  • Collection & Return Times: Items for DIY hire can typically be collected after 3:00 PM on the day prior to your event and must be returned before 12:00 PM on the day following your event. Specific times will be confirmed on your invoice.
  • Transportation: For the safety of our equipment, trailers are not permitted for transporting any hire items. Please ensure you have adequate vehicle space.
  • Cleaning: All glassware must be returned clean, dry, and free of wax. Failure to clean items will result in a cleaning fee deducted from your bond.
  1. On-Site Setups & Installations (Applicable to Luv Deco setups):
  • Wet Weather Plan: For all outdoor setups, the client must advise Luv Deco of an alternative indoor or sheltered location in case of wet weather. A minimum of 24 hours’ notice must be given for any location changes.
  • Safety & Suitability: Luv Deco reserves the right to cancel or modify backdrop installations or other setup services if the location is deemed unsafe (e.g., due to weather or venue issues or any other factor that compromises the safety of our equipment or staff). In such cases, clients may receive a partial refund or credit for setup services, at Luv Deco’s discretion.
  • Venue Fees: Luv Deco is not liable for any license, parking, access, or other fees required by your venue or local council for setups (e.g., public park permits). All such fees incurred are the sole responsibility of the customer.
  1. Care of Hired Equipment & Damages:
  • Original Condition: All equipment hired must be returned in its original condition (e.g., free of scratches, stains, or structural damage) and, where applicable, in its original packaging.
  • Damages & Loss: The customer is fully responsible for the care of all hired items from the time of pick-up/delivery until their return to Luv Deco. Any items lost, stolen, or damaged during the hire period will incur a charge for full replacement cost or repair.
  • Bond Deductions & Additional Charges:
    • Failure to return items in their original condition or to clean items as specified (e.g., glassware, wax removal) will result in deductions from your security bond.
    • If the cost of replacement or repair exceeds the bond amount, the customer agrees to pay the additional charges within 7 days of receiving an invoice for said charges.
  • Storage Boxes/Containers: Full replacement cost will be charged to the customer if any storage boxes, crates, or containers provided by Luv Deco are damaged or lost during the hire period.
  1. Late Returns:
  • All items must be returned by the due date and time specified on your invoice, unless prior arrangements have been made and confirmed in writing with Luv Deco.
  • A late return fee will be deducted from your bond. The fee will be $50 AUD per day or 20% of the total hire order value per day (whichever is greater), charged for each day the items are overdue.
  1. Limitation of Liability:
  • Luv Deco ensures all equipment is provided in safe, working condition. However, we are not liable for loss, damage, injury, or death resulting from misuse, overloading, or exceeding the rated capacity of hired equipment by the client or third parties. The customer accepts all risks associated with the use of the hired equipment once it leaves Luv Deco’s possession and is encouraged to obtain event insurance for added protection.
  1. Governing Law:
  • These terms and conditions are governed by the laws of Victoria, Australia.
  1. Contact Information:
  • For any queries regarding these terms or your booking, please contact Luv Deco at 0419005569 or info@luvdeco.com.au.

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